Returns & Exchanges

At Emi Jay, we want you to love your hair accessories as much as we do, which is why we offer a 30-day window for returns and exchanges on all unused items in their original packaging. Please note that for hygiene reasons, certain beauty products may be final sale.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in their original Emi Jay packaging to ensure they remain protected during transit.

3

Label and Ship

Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects your returned items, we will process your refund or ship out your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing