Frequently Asked Questions

Everything you need to know about your Emi Jay favorites.

When will my order ship?

Most orders are processed and shipped within 2-3 business days. During high-volume periods or collection launches, please allow up to 5 business days for processing.

What is your return policy?

We offer returns on unused, unopened products within 14 days of delivery. Please note that for hygiene reasons, hair accessories must be in their original packaging with tags attached.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and local customs regulations.

How should I care for my Emi Jay hair accessories?

To keep your clips and headbands in pristine condition, avoid direct contact with hairspray, perfumes, and water. Store them in a cool, dry place when not in use.

Are your products handmade?

Many of our signature styles, including our custom-designed clips, are crafted using high-quality acetate and hand-set crystals to ensure durability and a premium finish.

Can I modify or cancel my order after it's placed?

Because we aim to process orders as quickly as possible, we are unable to guarantee cancellations or modifications once an order has been confirmed.